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Last Updated: April 24, 2025

Refund Policy

At Apexeture, we’re committed to delivering high-quality digital solutions. However, we understand that there may be circumstances where a refund is requested. This policy outlines the terms and conditions under which refunds are granted for our services.

1. Refund Eligibility by Service Type

1.1 Web Development & Design (CMS, Front-end/Back-end, eCommerce, Custom Design)

  • Before work begins: Full refund is available.

  • After work has started: Partial refunds may be issued based on the amount of work completed.

  • After delivery/approval: No refunds will be provided once the final version is approved or moved live.

1.2 UI/UX Design & Branding

  • Due to the creative and subjective nature of design work, partial refunds may only be granted if:

    • The client cancels before any major design draft is delivered.

    • No branding materials have been finalized or accepted.

  • Once initial concepts or print-ready files are shared, refunds are not applicable.

1.3 Digital Marketing (SEO, SMM, Paid Ads)

  • Monthly/retainer-based services:

    • Cancellations require 15 days’ prior notice before the next billing cycle.

    • Services already rendered in the billing cycle are non-refundable.

  • Campaign-based services:

    • Refunds are not available once the campaign assets are launched or paid ads have begun running.

    • Budget spent on third-party platforms (like Google Ads, Meta Ads) is non-refundable.

2. General Refund Conditions

  • All refund requests must be made within 14 days of the original payment.

  • Refunds are processed within 7–10 business days upon approval.

  • Refunds will be issued to the original payment method only.

  • Refunds do not apply to:

    • Delays caused by the client (e.g., late content, approvals)

    • Domain, hosting, or licensing costs paid to third parties

    • Third-party platform charges (e.g., ad spend on Google, Meta, plugins)

3. Milestone & Project-Based Work

For larger or custom projects:

  • Payments are broken into milestones (design, development, testing, launch).

  • Refunds will only apply to incomplete milestones.

  • Completed milestones or approved deliverables are non-refundable.

4. How to Request a Refund

Email us at support@apexture.in with:

  • Your name and project ID (if any)

  • Payment receipt or invoice number

  • Reason for requesting a refund

Our team will review your request and respond within 2 business days.

5. Policy Updates

Apexeture reserves the right to modify this Refund Policy at any time. Clients are advised to review the policy regularly. Continued engagement with our services constitutes acceptance of any changes.

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